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Last Modified Apr 06, 2022 By ms
This website is a complete fraud. I strongly advise people not to purchase their dress from here. The pictures are stolen off of designer website and while they claim they replicate the dresses, the results are no where near the photos. I received my dress after weeks of waiting only to discover that the dress looked nothing like the photos. They included large, cheap, plastic "jewels" all throughout the fabric, which are not in the photos, the fabric was very poor quality, and the dress itself was overall not the same style, neckline, fabric, etc. as described. I sent multiple photos from different angles of the dress they claimed to be replicating prior to my purchase the ensure it was being done properly and while they assured me it would turn out perfectly, they failed terribly to deliver. Not only this, but they claim they are giving discounted prices by striking out the "original" price, only to use that in order to not allow for refunds that they state that they DO offer on their website. Due to the "discount" received and "free delivery" based on some on going "promotion", when I asked to return the dress for a refund, I was denied the request. All that they could offer me was $5 on what I paid well over $300 for -- total disgrace. Poor quality dresses and ever worse customer service. STAY AWAY!
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Last Modified Apr 06, 2022 By ms
WRITING THIS REVIEW FOR THE THIRD TIME SINCE THEY KEEP CHANGING MY 1 STAR TO 5! TERRIBLE. This website is a complete fraud. I strongly advise people not to purchase their dress from here. The pictures are stolen off of designer website and while they claim they replicate the dresses, the results are no where near the photos. I received my dress after weeks of waiting only to discover that the dress looked nothing like the photos. They included large, cheap, plastic "jewels" all throughout the fabric, which are not in the photos, the fabric was very poor quality, and the dress itself was overall not the same style, neckline, fabric, etc. as described. I sent multiple photos from different angles of the dress they claimed to be replicating prior to my purchase the ensure it was being done properly and while they assured me it would turn out perfectly, they failed terribly to deliver. Not only this, but they claim they are giving discounted prices by striking out the "original" price, only to use that in order to not allow for refunds that they state that they DO offer on their website. Due to the "discount" received and "free delivery" based on some on going "promotion", when I asked to return the dress for a refund, I was denied the request. All that they could offer me was $5 on what I paid well over $300 for -- total disgrace. Poor quality dresses and ever worse customer service. STAY AWAY!
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Last Modified Apr 06, 2022 By ms
This website is a complete fraud. I strongly advise people not to purchase their dress from here. The pictures are stolen off of designer website and while they claim they replicate the dresses, the results are no where near the photos. I received my dress after weeks of waiting only to discover that the dress looked nothing like the photos. They included large, cheap, plastic "jewels" all throughout the fabric, which are not in the photos, the fabric was very poor quality, and the dress itself was overall not the same style, neckline, fabric, etc. as described. I sent multiple photos from different angles of the dress they claimed to be replicating prior to my purchase the ensure it was being done properly and while they assured me it would turn out perfectly, they failed terribly to deliver. Not only this, but they claim they are giving discounted prices by striking out the "original" price, only to use that in order to not allow for refunds that they state that they DO offer on their website. Due to the "discount" received and "free delivery" based on some on going "promotion", when I asked to return the dress for a refund, I was denied the request. All that they could offer me was $5 on what I paid well over $300 for -- total disgrace. Poor quality dresses and ever worse customer service. STAY AWAY!
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Last Modified Jan 11, 2021 By Jalime
- Q: Can I return the dress if I don't like it?
A: laurenbridal accept the returning dress on special conditions:If you don't like the size, color or quality of the dress you received, you may return it according to our Return & Exchange Policy. Please refer to Return & Exchange Policy for the detail attentions and steps to return your dress if needed.
If you don't like the style of the dress received, we are afraid that we have no control and responsibility of your personal taste to the style after you received the dress. Please DO choose the right style you want before ordering. - Q: I am confused, what size wedding gown should I order?
A: Wedding gowns run smaller than normal clothing sizes. Please see our Size Chart for more details or you can also custom the dresses for yourself. - Q: Is my purchase secure over the Internet?
A: Your purchase could not be more secure with us. All your sensitive information is transmitted with 128 bit encryption directly through Google to your credit card company. No one ever sees your credit card information. Our employees receive your name, items on your order and shipping address ONLY. You have a better chance of having some one else having your credit card number going to a store than typing it directly on your computer. - Q: Do you ship to my country?
A: Yes, we accept international orders and can ship to most of the countries. However, please note that it's your own responsibility to learn the custom policy and the import tax situation in your own country. - Q: I'm in a real hurry, how do I get my dress faster?
A: Many dress orders can be placed using a Rush Order. You can also choose our Express Shipping service which will save delivery time. - Q: What can you do if you received the broken or damaged package?
A: Before you sign for the package, please kindly check the package firstly. If there is any broken or damaged problem about the package, please kindly refused to sign for it. You can make claim to express company to get compensation. Thanks.
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